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About the role
Key responsibilities & impact- Ensure customer satisfaction during onboarding and act as the main point of contact for Account Managers during post-onboarding.
- Coordinate onboarding responsibilities for enterprise and fund customers, ensuring all deadlines are met.
- Be part of the execution of complex post-close operations processes, including capital calls, distributions, and recurring investor reporting.
- Collaborate with module owners and own projects to improve workflows that enhance the quality and speed of delivery.
- Support the onboarding process for at least two fund migrations and two new fund setups.
- Manage entity setup, LP onboarding, capital call, and reporting setup execution for a Fund on our platform.
- Get familiar with and utilize all internal tools.
- Provide initial improvement suggestions for onboarding and the migration processes.
Requirements
What you’ll need- 4+ years of experience in dynamic environments like consulting, VC, or law
- Knowledge of fund services and operations or experience in fund law
- Strong client-first attitude and experience communicating with customers
- Excellent communication skills for cross-functional reporting and stakeholder updates
- Curiosity and a proactive mindset focused on continuous improvement and optimisation
- Motivation to join a Series A startup and a commitment to delivering high-quality results with diligence
- Fluent in English; German is a strong plus
Benefits
Comp & perks- Competitive salary plus equity
- Customizable benefits package (wellbeing, sport, mobility, food, and more)
- 28 days of vacation, plus 2 company days and local public holidays
- Remote-flexible hybrid (3 days/week in office)
- Up to 4 remote calendar weeks a year
- A great tech and work setup
- Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fund servicesoperationscapital callsdistributionsinvestor reportingentity setupLP onboardingreporting setup
Soft Skills
customer satisfactionclient-first attitudecommunication skillscross-functional reportingstakeholder updatescuriosityproactive mindsetcontinuous improvementoptimisationdiligence
