Bumble Inc.

Artificial Intelligence

• Build and update AI workflows based on defined requirements and playbooks
• Configure intents, routing, escalation paths, and API-driven logic within established guidelines
• Support AI-to-human handoffs, ensuring required context is passed accurately
• Apply tone, voice, and prompt guidelines to maintain consistent AI interactions
• Implement fallback and recovery flows using best practices
• Support improvements to AI-to-human handoffs using existing frameworks
• Assist in enhancing agent experience through better data capture and workflow enhancements
• Execute workflow updates based on QA feedback, performance data, and identified issues
• Review conversations and workflow performance to identify gaps or inconsistencies
• Support testing (e.g., scenario testing, basic A/B testing) and monitor workflows post-launch
• Troubleshoot workflow issues and implement fixes for known gaps (e.g., incorrect responses, routing errors)
• Escalate complex issues or edge cases to Support Operations or senior team members
• Partner with Support Operations and Knowledge teams to gather inputs for workflow updates, and support ongoing workflow improvements
• Assist in implementing changes related to new features, policies, or content updates
• Align with manager on priorities, timelines, and deliverables

AI Workflow Specialist – 6 Month FTC

• Identify automation opportunities across billing operations, pricing configuration, and fraud monitoring, prioritising by time saved and risk reduction.
• Build lightweight AI-powered tools, scripts, and workflows using modern tooling (e.g. Claude, OpenAI APIs) to reduce manual, repetitive tasks.
• Rapidly prototype solutions such as automated ticket triage, anomaly flagging, configuration validation, and workflow orchestration.
• Iterate and improve automation based on real-world usage and team feedback.
• Document automation logic and processes clearly to ensure auditability and smooth handover.
• Provide day-to-day support across billing configuration tasks (e.g. pricing setup, product catalogue updates, promotions) with high attention to accuracy.
• Help triage and resolve billing-related issues: customer, internal, and partner-facing, while building automated solutions to reduce ticket volumes over time.
• Support fraud monitoring workflows by assisting with case handling and flagging, with a focus on understanding processes well enough to automate them.
• Work closely with Billing Engineering, Payments, Compliance, and Fraud teams to align on requirements and validate outputs.

AI Workflow Specialist

Account Manager

• Identify, prospect, and secure new advertising partnerships
• Drive advertising revenue growth and manage client relationships
• Oversee end-to-end campaign execution
• Resolve day-to-day operational issues for client satisfaction
• Shape Bumble’s advertising go-to-market strategy
• Develop sales enablement tools and collaborate with cross-functional teams
• Contribute to global advertising sales strategy and launch new ad products

AI Workflow Specialist – 6 Month FTC

AI Workflow Specialist

Advertising Partnerships Manager