Bumble Inc.

Senior Specialist, Compliance

Bumble Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Salary

💰 $75,000 - $85,000 per year

Job Level

Senior

About the role

  • Own and resolve the most complex, high-risk, and regulator-adjacent cases related to account information, identity integrity, and data privacy, ensuring compliant resolution within SLA.
  • Review and process advanced Data Subject Access Requests (DSARs), applying GDPR and other regional privacy regulations with sound judgment and documentation discipline.
  • Act as the primary L3 escalation point for ambiguous or sensitive cases, independently assessing risk while escalating legal interpretation and final decisioning when required.
  • Partner closely with Legal, Privacy, and the Data Protection Officer (DPO) on legal threats, regulator inquiries, or escalated privacy matters, ensuring audit-ready documentation and clear case narratives.
  • Monitor UnitQ feedback and other quality signals to identify emerging trends, systemic risks, or member pain points, transforming insights into actionable improvements that strengthen upstream processes.
  • Provide structured feedback to L2 agents and external partners (including BPO teams), reinforcing decision-tree application and improving escalation quality — demonstrating Excellence and a commitment to raising the bar.
  • Contribute to the development and refinement of SOPs, guidelines, and training materials, embedding Curiosity and continuous improvement into team practices.
  • Leverage case management systems and AI-enabled tools to synthesize information, identify patterns, and support accurate, consistent, and well-documented outcomes while maintaining responsible human oversight.
  • Support audits, regulatory readiness efforts, and cross-functional investigations, collaborating with purpose and seeing complex matters through from insight to impact.

Requirements

  • Typically requires 3–5 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
  • Deep experience in compliance operations, Trust & Safety, advanced customer support, or similar environments handling sensitive or high-risk data.
  • Demonstrated expertise processing DSARs and applying GDPR and global data protection principles in real-world casework.
  • Strong risk assessment capability with the confidence to make independent decisions while recognizing when escalation is required.
  • Experience partnering with Legal, Privacy, or senior stakeholders in regulator-adjacent or legally sensitive contexts.
  • Exceptional documentation discipline, ensuring cases are clear, defensible, and audit-ready.
  • Comfortable using case management platforms, quality monitoring tools (such as UnitQ), and AI-supported workflows to increase analytical depth and efficiency.
  • Embodies Courage and Respect by navigating ambiguity calmly, balancing empathy for members with regulatory integrity.
  • Acts as a trusted subject matter expert, collaborating cross-functionally, taking ownership of outcomes, and adapting with an agile mindset as regulations, tools, and policies evolve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDPRData Subject Access Requests (DSARs)compliance operationsrisk assessmentdocumentation disciplinedata protection principlescase managementanalytical skillsquality monitoringescalation management
Soft Skills
independent decision-makingcollaborationempathycuriositycontinuous improvementadaptabilityownershipcalmness in ambiguitycommitment to excellencetrustworthiness