Bumble Inc.

Compliance Specialist

Bumble Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Resolve complex member requests related to account access, identity updates, and data rights, ensuring compliance with global privacy regulations such as GDPR and other regional frameworks.
  • Assess identity verification and account integrity concerns using established decision trees and standard operating procedures, taking ownership of cases from intake through resolution.
  • Use case management systems and AI-supported tools to triage, investigate, and document cases efficiently while maintaining accuracy and audit-ready records.
  • Identify high-risk, ambiguous, or sensitive cases and escalate appropriately using defined risk frameworks, demonstrating Courage and sound judgment.
  • Maintain service level agreements (SLAs) while balancing empathy and policy adherence to protect both members and the business.
  • Contribute to quality improvement by incorporating feedback from audits and coaching, reducing rework and strengthening first-time-right resolution.
  • Surface trends, recurring issues, or potential policy gaps to Supervisors, helping the team see things through from insight to impact.
  • Collaborate cross-functionally with Trust & Safety, Legal, and Operations partners, taking ownership of outcomes and adapting with an agile mindset as policies evolve.

Requirements

  • Typically requires 2–4 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
  • Experience in customer support, compliance operations, Trust & Safety, or environments involving sensitive data handling.
  • Working knowledge of privacy and data protection principles (e.g., GDPR or similar regulatory frameworks) and comfort applying structured policies to real-world scenarios.
  • Strong attention to detail with the ability to manage multiple cases in a fast-paced, SLA-driven environment while maintaining high quality standards.
  • Confident using case management systems, internal operational tools, and AI-enabled workflows to support accuracy and efficiency.
  • Demonstrates Respect and Excellence by balancing empathy for members with consistent policy adherence.
  • Comfortable escalating when something feels unclear or high-risk, showing sound judgment and ownership.
  • Curious and growth-oriented, actively incorporating feedback, collaborating with purpose, and adapting processes with an agile mindset as tools and policies evolve.
Benefits
  • Inclusion at Bumble Inc.
  • Equal opportunity employer
  • Reasonable adjustments for applicants
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
identity verificationdata rights managementcase managementdecision treesstandard operating proceduresquality improvementdata protection principlesprivacy regulationsSLA managementrisk assessment
Soft Skills
attention to detailempathysound judgmentownershipcollaborationadaptabilitycuriositygrowth-orientedpolicy adherencecoaching