Compliance Specialist II
PARC Street Partners
Support Operations Specialist – Account Information, Compliance (German or French)
Bumble Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $58,000 - $61,000 per year
Job Level
JuniorMid-Level
About the role
- Handle Tier 2 (T2) escalations related to account information, privacy requests, and compliance.
- Process and validate data access and erasure requests under GDPR and similar regulations.
- Manage highly sensitive member information, ensuring full compliance with legal and data privacy standards.
- Partner with Legal, Trust & Safety, and Product teams on complex or urgent cases.
- Identify and escalate potential risks, breaches, or unusual member behavior.
- Maintain detailed, accurate documentation in Zendesk and internal systems.
- Provide feedback on process gaps and contribute to internal compliance training and documentation.
- Support ad-hoc projects in data privacy, fraud prevention, and process optimization.
Requirements
- 2+ years of experience in customer service, operations, or escalations — ideally in a compliance, data privacy, or trust & safety environment.
- Proven experience handling sensitive member or customer data with confidentiality.
- Fluency in English and German or French (Spanish or Portuguese is a plus).
- Familiarity with GDPR and data protection best practices.
- Experience using Zendesk, JIRA, or similar support systems.
- Excellent written communication and stakeholder management skills.
- Strong attention to detail and the ability to remain calm under pressure.
- Passion for Bumble’s mission and values, and a commitment to integrity and member trust.
Benefits
- Maven Fertility: $10,000 lifetime benefit for reproductive journeys, including abortion care, fertility treatment, and adoption.
- Family & compassionate paid leave.
- 26 weeks paid parental leave for primary caregivers after child adoption or birth.
- Unlimited paid time off.
- Company-wide week off once a year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data access requestsdata erasure requestsGDPR compliancedata privacy standardsrisk identificationdocumentationprocess optimizationfraud prevention
Soft skills
written communicationstakeholder managementattention to detailcalm under pressure
