bullpen talent

Call Center Manager

bullpen talent

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Oversee daily cold calling operations and appointment setting management.
  • Manage data acquisition and list segmentation strategies.
  • Manage and coach a team of callers to ensure peak performance.
  • Implement call quality control measures and track key KPIs.
  • Maintain documentation of operational procedures and drive measurable results.

Requirements

  • Proven experience building and managing outbound telemarketing teams.
  • Expertise in cold calling operations and list segmentation.
  • Strong background in managing, coaching, and developing callers.
  • Demonstrated ability to track KPIs and ensure high call quality.
  • Excellent communication and leadership abilities.
Benefits
  • Flexible work hours and remote options.
  • Professional development opportunities within a growing division.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cold calling operationsappointment setting managementdata acquisitionlist segmentationcall quality controlKPI tracking
Soft Skills
coachingteam managementcommunicationleadership