Driving successful delivery of Managed Services/Premium Customer Success projects globally
Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages
Hosting and organizing customer kick-off calls
Leading customer projects from requirements definition through deployment
Establishing and maintaining relationships with relevant customer stakeholders
Drafting weekly emailed status reports to customers on the progress of their project deliverables
Reporting project outcomes and/or risks to the appropriate management channels
Creating and managing multiple project schedules in Clarizen
Creating and managing multiple JIRAs
Approving weekly timesheets for all assigned project resources in Clarizen
Managing the quarterly budget of CaaS hours
Creating and managing project Slack channels per Premium CS/Managed Services customer
Working closely alongside all project resources
Creating and managing customer Managed Services workbooks
Participating in CloudOps deploys for Managed Services customization deliverables
Storing and organizing all documentation related to customers’ Managed Services package

Requirements

3-5 years of project management experience
Familiarity with the Software Development Lifecycle (SDLC)
Previous experience working with project management tools like Clarizen, Advanced Jira Roadmaps, and/or Monday.com
Experience working with the Atlassian Suite (Jira, Confluence)
Experience and enjoy working in a customer-facing role and helping customers improve their ATS / CRM experience
Strong attention to details, deadlines and budgetary guidelines
Strong written and verbal communication skills
Excellent presentation skills

Benefits

Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
Unlimited Planned Paid Time Off
Global Mental Health Support
On-Demand Learning & Development
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Company-wide mentor program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementSoftware Development Lifecycle (SDLC)customer successbudget managementrequirements definitionproject schedulingdocumentation managementrisk reportingManaged ServicesCloudOps

Soft Skills

communication skillspresentation skillsattention to detailcustomer-facingrelationship managementorganizational skillsleadershipteam collaborationtime managementproblem-solving