Lead, mentor, and develop a team of systems engineers across multiple experience levels (SE I through Senior SE III)
Participate in hiring, onboarding, and retention strategies to build a world-class systems engineering team
Partner with senior leadership to define and execute the systems engineering roadmap aligned with business objectives
Drive continuous improvement initiatives to enhance operational efficiency, system reliability, and scalability
Lead cross-functional infrastructure projects from planning through execution
Evaluate and implement emerging technologies and tools to improve team productivity and system performance
Ensure 24/7 availability of production environments through effective team scheduling, incident response, and on-call management
Drive accountability for SLAs, system performance metrics, and operational KPIs
Lead major incident response efforts and facilitate blameless postmortems to drive systemic improvements
Establish and enforce standards for documentation, runbooks, change management, and operational procedures
Manage relationships with cross-functional partners including Development, QA, Customer Support, Professional Services, and Security

Requirements

Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
Relevant certifications (AWS, Azure, ITIL, etc.) are a plus
3+ years of people management experience, leading technical teams in SaaS or high-availability environment
8+ years of hands-on experience in systems administration, infrastructure engineering, or DevOps roles
Expertise in Linux-based systems administration (required) and Windows Server (highly preferred)
Strong understanding of SaaS architecture, multi-tenant environments, and production operations at scale
Experience with public cloud platforms (AWS, Azure, or GCP) and infrastructure-as-code tools (Terraform, CloudFormation)
Exposure to containerization and orchestration technologies (Kubernetes, Docker)
Experience with Java-based applications, application servers (Tomcat, JBoss), and performance tuning
Scripting abilities in Python, PowerShell, Bash, or similar languages
Demonstrated ability to build and execute technical roadmaps aligned with business goals
Experience managing incident response, change management, and compliance in production environments
Strong analytical and problem-solving skills with the ability to assess risk and make data-driven decisions
Experience with automation, monitoring, and observability platforms (ELK, Prometheus, Grafana, New Relic)
Understanding of networking fundamentals (TCP/IP, DNS, load balancing, firewalls)
Ability to translate technical concepts into business impact and communicate effectively with non-technical audiences
Strong project management skills with the ability to manage multiple priorities and deadlines

Benefits

Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
Unlimited Planned Paid Time Off
Global Mental Health Support
On-Demand Learning & Development
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Company-wide mentor program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linux-based systems administrationWindows ServerSaaS architectureinfrastructure engineeringDevOpspublic cloud platformsinfrastructure-as-codescriptingJava-based applicationsnetworking fundamentals

Soft Skills

people managementanalytical skillsproblem-solving skillscommunicationproject managementteam leadershipcross-functional collaborationaccountabilitycontinuous improvementrisk assessment

Certifications

AWSAzureITIL