Bullhorn

SMB Account Manager

Bullhorn

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Facilitating check-in meetings with your customers to review their satisfaction and success.
  • Sharing tips for better use of Bullhorn with your customers.
  • Responding to customer questions/concerns on a variety of topics.
  • Assisting customers through any challenges they might have, and serving as point-person for escalations.
  • Identifying opportunities for customers to benefit from additional Bullhorn and Marketplace partner capabilities.
  • White Space Sales.
  • Serving as the customer’s post-onboarding point-of-contact for adoption and usage questions.
  • Guiding customers through and negotiating their contract renewals.
  • Acting as the voice of your customers back to the rest of Bullhorn.
  • Documenting customer interactions and ensuring prompt follow-up to any open issues.
  • Reporting to Bullhorn management on the status of your assigned customers.

Requirements

  • Have strong problem-solving skills.
  • Have experience selling.
  • Show demonstrable passion for customer service and success.
  • Are an excellent communicator and quick to build rapport.
  • Are empathetic and positive, even in the face of challenges.
  • Are comfortable setting and managing expectations with a variety of personality types.
  • Handle ambiguity well and are self-directed.
  • Are highly organised and can juggle a large number of assigned accounts effectively.
  • Can focus your efforts and work efficiently.
  • Are excited by a fast-paced environment that constantly changes to suit customer need.
  • Are a quick learner of new technologies.
  • Are ready to continually grow, stretch, and learn!
Benefits
  • Group Critical Illness
  • Group Income Protection
  • Group Life Assurance
  • Pension
  • Vision
  • EAP Access to our Discounts and Wellbeing Portal
  • Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
  • Unlimited Vacation
  • Quarterly paid volunteer days
  • Lucrative Employee Referral Program (eligible for prior to your first day)
  • Career development opportunities up/across Bullhorn

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
problem-solvingcustomer servicecommunicationrapport buildingempathypositivityexpectation managementorganizational skillsadaptabilityquick learning