Bullfinch

Customer Support Manager

Bullfinch

full-time

Posted on:

Location Type: Hybrid

Location: Gibraltar • 🇬🇮 Gibraltar

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Job Level

Mid-LevelSenior

About the role

  • Oversee the entire Customer Support team
  • Monitor ticket and chat queues to ensure timely resolutions
  • Conduct regular coaching and performance evaluations

Requirements

  • Proven experience in customer support management
  • Excellent communication and leadership skills
  • Proficiency in CRM tools and ticketing systems
  • Strong analytical and problem-solving abilities
Benefits
  • Comprehensive training
  • Flexible working arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer support managementanalytical skillsproblem-solving skills
Soft skills
communication skillsleadership skills