Manager

• Lead and develop a high-performing team focused on Zendesk, Retool administration, and CS/Player Ops tooling.
• Ensure strong documentation and governance processes for system changes and workflow design.
• Serve as the functional owner for key CS and Player Ops platforms, including Zendesk, Retool, QA tools, knowledge systems, and internal automations.
• Design and deliver automation solutions that reduce manual workload, improve agent efficiency, and enhance the player experience.
• Lead the strategy and rollout of AI-powered solutions within CS and Player Ops.
• Communicate changes, updates, and performance impacts clearly and proactively.

Automation & Tooling Manager

Service Lifecycle Manager