Client Manager

Bulletproof

Client Manager responsible for day-to-day project management and client relationships at a leading global brand agency. Seeking strong interpersonal skills and a proactive approach to client needs.

Posted 5/7/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Organising and attending a number of client meetings; creating and contributing to presentations, ensuring meeting notes are distributed in a timely manner
Being a key point of contact within the agency for clients across a number of projects whilst converting strong and influential relationships into meaningful partnerships
Managing client expectations through on-going dialogue and honest discussions
Being responsive to client needs and requests, whilst balancing great service with the needs of the agency
Being flexible and adaptable to circumstances, proposing solutions with ease
Beginning to negotiate simple fee and timing discussions with the support of senior team members
Writing and/or overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation
Confidently presenting and discussing briefs, feedback, proposals and financials with the client team
Confidently talking about the industry, current category and market trends to provide ideas and inspiration to grow our client’s business
Keeping your eyes and ears to the ground; continually seeking out new opportunities and relationships
Reporting into your Senior Client Manager or Client Director on a day-to-day basis while working with and supporting the wider team as required
Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard whilst meeting client timelines and budgets
Leading the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues or challenges
Developing and managing project timelines and detailed proposals, which are realistic and effectively meet our client’s needs
Taking responsibility for ensuring Screendragon is up to date and accurate
Assisting with the weekly management of billings, forecasting and client purchase orders
Undertaking desktop research for brief content, audits, presentations and pitches
Learning from Client Directors and Senior Client Directors to grow client relationships and broaden your understanding of the client service discipline

Requirements

What you’ll need

A keen and can-do attitude
A fresh perspective and an entrepreneurial spirit
Ability to forge strong relationships through excellent interpersonal skills
Ability to proactively identify, leverage and spot opportunities with clients
Exceptional attention to detail and communication skills, both written and verbal
Well informed and reliable; able to foresee potential problems and propose solutions
Ability to remain positive and calm under pressure in our fast-paced working environment
Ability to successfully prioritise and manage multiple tasks and projects at any one time
Demonstrate a clear understanding of the design industry, with a willingness to continue learning

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementclient relationship managementpresentation skillsnegotiationdesktop researchtimelines managementbilling managementproposal developmentdesign project deliveryworkflow management

Soft Skills

interpersonal skillscommunication skillsattention to detailproblem-solvingadaptabilitytime managementpositive attitudeentrepreneurial spiritrelationship buildingcalm under pressure