Client Support Representative

Built

Client Support Representative delivering exceptional customer experiences in real estate finance technology at Built. Offering technical support via multiple communication channels.

Posted 6/16/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions.
Escalate complex issues to senior team members as needed.
Collect data using monitoring and support tools to identify root causes and drive resolutions.
Log and categorize incidents in a ticketing system to extract valuable customer and product insights.
Document resolutions and contribute to improving internal and customer-facing knowledge bases.
Continuously expand your understanding of Built's products, services, and tools.
Advocate for customers and provide insights to enhance their experience.
Maintain professionalism and confidentiality in all customer interactions.
Meet performance metrics, including response time and customer satisfaction.
Collaborate with the team to streamline support processes and raise standards.

Requirements

What you’ll need

2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services.
A great listener and problem solver with a strong customer service mindset.
Strong problem-solving skills and a customer-first approach.
Exceptional communication skills, able to explain technical concepts to non-technical users.
A team player with a positive attitude and respect for colleagues.
A quick learner eager to master technical systems and new tools.
A dependable, process-driven individual who can improve and follow procedures.
Familiarity with customer support tools (e.g., Salesforce, Zendesk), Jira, and Google Suite is a plus.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Unlimited PTO policy
401k with match and expedited vesting
Learning Grant program to support ongoing professional development
Stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdata collectionincident loggingproblem-solvingcustomer service

Soft Skills

communicationcustomer-first approachteam playerpositive attitudedependableprocess-drivenquick learner