Strategic Client Success Manager
Built
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 - $175,000 per year
About the role
- Partner deeply with your assigned Strategic Account Manager to co-own the full account strategy.
- Serve as the long-term, single-threaded owner of value realization for 2–4 enterprise accounts with $2M+ ARR each.
- Act as a trusted advisor to client executives across Finance, Technology, Operations, and Risk.
- Develop and execute tailored Strategic Account Success Plans that align Built’s value with client objectives.
- Lead executive CBRs and strategic roadmap sessions with C-level client stakeholders.
- Surface and elevate critical needs across the client org, influencing Built’s internal roadmap through direct advocacy.
- Act as the internal quarterback coordinating Product, Engineering, Support, and Implementation to deliver results that matter.
- Manage multi-threaded workstreams, leading complex rollouts, integration projects, and cross-functional escalations.
- Establish and drive structured governance models across each client (steering committees, working groups, etc.).
- Ensure continuity and consistency of engagement across all touchpoints.
- Represent Built at industry forums, roundtables, and client advisory boards as a thought partner in enterprise lending.
- Build a personal brand of excellence and become indispensable to your accounts, serving as a known entity across all levels of the client organization.
Requirements
- 7+ years of experience in Client Success, Strategic Account Management, or Enterprise Consulting in SaaS or financial services.
- Proven track record managing enterprise-level clients with direct ownership of outcomes across $5M+ in portfolio value.
- Demonstrated success driving retention, adoption, expansion, and executive stakeholder alignment in high-complexity environments.
- Expertise in executive-level communication, including strategic CBRs, roadmap discussions, and boardroom engagement.
- Experience leading multi-threaded engagements, including cross-functional orchestration across Product, Engineering, and Support.
- Skilled in navigating complex client organizations, building influence across functions (e.g., Risk, Finance, IT, Operations).
- Comfortable partnering closely with Senior Account Managers, co-owning account strategy and ensuring commercial and strategic alignment.
Benefits
- Competitive benefits including: uncapped vacation, health, dental & vision insurance
- 401k with match and expedited vesting
- Robust compensation package, including equity in the form of stock options
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Client SuccessStrategic Account ManagementEnterprise ConsultingSaaSFinancial ServicesRetentionAdoptionExpansionExecutive CommunicationCross-functional Orchestration
Soft skills
Trusted AdvisorInfluencingLeadershipStrategic ThinkingRelationship BuildingCommunicationProblem SolvingGovernanceEngagementBrand Building