Building Service 32BJ Benefit Funds

Counselor

• Provide advanced benefits counseling services as a case manager to members and their dependents
• Assist in understanding disability, health, condolence, pension, and other retirement benefits
• Handle complex/escalated cases assigned to the CARE team
• Support escalations and contribute to staff training
• Uphold the CARE values of Collaboration, Action, Reliability, and Empathy
• Interpret pension, disability, condolence, and Fund-Paid health rules
• Review and assist with processing all pension, disability, and condolence applications
• Conduct counseling appointments, both in-person and by phone
• Perform outreach to inform members about benefits and address escalated cases
• Review member records and analyze personnel data
• Explain various benefit calculations and provide support in researching member appeals
• Review members’ eligibility for ancillary and FPH benefits
• Prepare and coordinate member communications
• Manage a complex caseload from intake through resolution
• Respond to inbound CARE calls
• Provide backup coverage for CARE staff as needed
• Participate in retirement planning seminars

Senior Counselor – Retirement Services, CARE Team

Database Administrator

• Under the supervision of the Manager, DevOps, provides day-to-day operational support for on-premises and cloud database environments
• Assist with the administration and support of Microsoft SQL Server (on-premises and Azure SQL) environments
• Perform routine database maintenance tasks, including backups, restores, monitoring, performance tuning and health checks
• Support database availability, integrity, performance, and reliability under the guidance of the Senior DBA
• Assist in patch management and version upgrades
• Participate in high-availability and disaster recovery testing
• Support SQL Agent jobs and scheduled processes
• Assist with user access provisioning and periodic access reviews
• Monitor database activity alerts and escalate anomalies
• Support vulnerability remediation efforts
• Contribute to automation initiatives to reduce manual operational tasks
• Help maintain migration documentation, runbooks, and checklists
• Support ETL, data movement, and integration tasks using existing tools and frameworks
• Participate in project meetings and technical discussions as appropriate.

Junior Database Administrator

Accounts Payable

• Own the full P2P lifecycle: requisition-to-PO, invoice intake, matching (2-way/3-way as applicable), approvals, payment processing, vendor maintenance, and AP close.
• Enforce purchasing and AP policies, including approval thresholds, PO compliance, spend governance, and documentation requirements.
• Oversee vendor onboarding and maintenance, ensuring accuracy of vendor setup, payment terms, tax attributes, and required compliance documentation.
• Manage exceptions and standardized subprocesses (holds, credit memos, disputes, vendor inquiries, reconciliations) with clear audit trails and timely resolution.
• Lead, coach, and develop a five-person AP team; assign workload, set expectations, and support skill development across P2P workflows.
• Define, track, and improve service performance through SLAs/KPIs (cycle times, backlog aging, match/exception rates, vendor responsiveness).
• Serve as the operational escalation point for invoice, vendor, and payment issues; partner closely with Procurement, Accounting, Tax, and IT.
• Maintain strong internal controls across vendor master, invoice approvals, segregation of duties, and payment governance.
• Ensure compliance with procurement thresholds, audit requirements, and risk management practices embedded in policy and procedures.
• Oversee vendor tax compliance and reporting (e.g., 1099/1042), including accuracy of tax coding and vendor classification.
• Serve as AP system owner for ERP workflows (D365 F&O preferred), including troubleshooting, workflow monitoring, user support, and coordination with IT.
• Drive continuous improvement through standardization and automation (workflow hygiene, dashboarding, document management, exception reduction).
• Partner with Procurement on category strategies, contract compliance, and catalog enablement to improve PO adoption and spend visibility.
• Lead monthly AP close activities: accruals, reconciliations, clearing accounts, and required close support schedules.
• Deliver AP reporting (aging, accrual schedules, exceptions, spend analytics) and provide audit support as needed.

Accounts Payable Manager

Analyst

• Assist the Senior Technical Manager to successfully implement new and upgraded technology solutions.
• Create data conversion requirements and data conversion test plans.
• Create and maintain user manuals and process documentation.
• Support administration of newly implemented processes through transition to ongoing administration team and support training of the ongoing administration team.
• Special projects as assigned by management

Associate Data, Implementation Analyst

Attorney

• Manage hiring, onboarding, and professional development for the Legal Fund, including recruitment and training of staff in collaboration with the supervisory team and Benefit Funds' HR department
• Supervise personnel, including Intake Specialists, Assistant Manager and Administrative staff in performing the duties necessary to support the goals of the Legal Fund
• Provide coaching and constructive feedback to staff members to promote staff development
• Strengthen and/or develop operations and systems including case management, calendaring, timekeeping, expense tracking, vendor management, personnel files, and maintain/develop policies and procedures documents
• Work with Human Resources on recruitment and employee relations for the Legal Fund, including counseling personnel who are not complying with Fund procedures and standards and taking disciplinary action if necessary
• In conjunction with the Fund's Director and the Human Resources team, participate in collective bargaining negotiations
• Organize and facilitate staff meetings and multiple touch points for communication among the organization's stakeholders
• Maintain personnel records for all employees
• Maintain records of CLE compliance for Attorneys
• Maintain and update Legal Fund policies
• Administer the Fund's timekeeping records and maintain accurate documentation
• Serve as back-up for regular processing of financial processes including Positive Pay, Escrow, NACHA and ACH systems in addition to responding to requests made by auditors
• Drive Fund culture initiatives to foster collaboration and staff engagement
• Conduct periodic evaluations of the technology equipment used by the Fund, including hardware and software to determine whether upgrades or elimination are required
• Manage records retention, including information storage and retrieval
• Maintain directories and storage of document templates across departments, and proactively make updates as needed
• Coordinate and implement procedures concerning members' eligibility
• Manage the telephone system, including assessments to ensure the Fund has a cost effective and up-to-date system
• Monitor call analytics and reports
• Handle coordination of IT service tickets
• Work with Legal Fund supervisors in creating efficiencies and identifying new initiatives within their departments
• Manage all aspects of the accounts payable process, including payment of vendor invoices, drafting of memos, contract negotiations, and maintaining documentation
• Perform testing of hardware and software platforms as needed
• Manage departmental vendors and contracts (e.g., malpractice insurance, library and research tools)
• Manage interpreter relations and organize interpretation for calls, in-person meetings, and court appearances
• Office space planning, including renovation of office space when necessary
• Coordinate with Facilities regarding new and ongoing maintenance requests
• Requisition of office furniture, including assessment of accommodation requests in conjunction with Facilities as required
• Maintain office equipment, including printers/copiers, scanners, fax machines, postage and other mail equipment
• Coordinate with relevant entities in any supplies request, including ordering of Legal Fund supplies
• Coordinate with the Mailroom and IT on any digital mail or physical mail processes including daily mail run coverage
• Manage the legal intake program, including quality and accuracy of client interactions, ensuring timely review of complaints, accurate records and reporting
• Perform quality review checks of staff-client interactions
• Administer all aspects of the Legal Fund's seminar program
• Collaborate with Member Engagement and Communications on member outreach initiatives
• Answer inquiries from clients, vendors, and other Funds
• Coordinate the preparation and periodic updating of the Fund's informational materials
• Display sensitivity and nuance in the handling of client matters
• Anticipate the additional resources necessary to provide legal services to a growing base of members
• Performing any other relevant, related or pertinent work or duties as requested or assigned by Legal Fund supervisors

Senior Counselor – Retirement Services, CARE Team

Junior Database Administrator

Accounts Payable Manager

Associate Data, Implementation Analyst

Manager, Legal Services Fund Administration