builder

AI Engagement Manager

builder

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $150,000 - $225,000 per year

Job Level

Mid-LevelSenior

About the role

  • Own post-sale outcomes for a set of strategic enterprise accounts, with a focus on adoption, retention, and expansion.
  • Work hands-on with teams at some of the world’s largest enterprises to understand their workflows, development practices, and organizational constraints, and help adapt Builder to fit how they actually work.
  • Partner closely with Customer Engineers during technical onboarding and early implementation, then carry ownership forward as customers move into sustained usage and scale.
  • Guide customers through change management as they adopt AI-assisted and AI-powered workflows, helping build habits that stick rather than one-time successes.
  • Translate customer goals and constraints into clear success criteria, helping define what “good” looks like as automation and AI play a larger role in production workflows.
  • Connect product usage and customer behavior to real business outcomes, using those insights to drive retention, expansion, and deeper adoption across teams.
  • Serve as a trusted advisor to both technical and non-technical stakeholders, including engineers, product managers, designers, and executives.
  • Act as a strong voice of the customer internally, partnering with Product and Engineering to surface patterns, gaps, and opportunities to serve our customers.

Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Product Management, consulting, or a similar customer-facing role in a technical SaaS environment.
  • Practical experience and fluency with AI concepts including agents, models, and AI-assisted workflows, with the ability to discuss strengths, limitations, and real-world implications with customers.
  • A strong technical foundation and comfort working close to modern web development workflows, APIs, and developer tools. You should be credible with engineers and able to reason about systems and tradeoffs.
  • Experience driving adoption of complex products where change management, workflow redesign, or new operating models were required.
  • Comfort operating in ambiguity and helping customers move forward and see the possibilities in an evolving environment.
  • Strong communication skills and executive presence, with the ability to align stakeholders across engineering, product, and business teams.
Benefits
  • Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
  • Mental health days. We encourage you to take at least one per quarter to recharge
  • Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
  • $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
  • $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
  • Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
  • Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
  • Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
  • 401k (for US based team members). Contribute to your financial future through our Guideline plan
  • Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI conceptsAI-assisted workflowsweb development workflowsAPIschange managementworkflow redesigncustomer successtechnical account managementsolutions engineeringproduct management
Soft skills
strong communication skillsexecutive presencestakeholder alignmentcustomer advocacyadaptabilityproblem-solvingcollaborationtrust buildingorganizational skillsinfluencing