Technical Delivery Manager – Technical Engagement Manager
Bugcrowd
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $71,040 - $88,800 per year
About the role
- Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability, and/or Pentest programs for new and existing customers.
- Lead and drive ongoing technical program execution through structured engagements, including kickoff meetings, walkthroughs, and both regular and ad hoc program reviews with customers and internal stakeholders.
- Act as a technical point of contact during program launches, ensuring smooth transitions and early success
- Provide guidance on vulnerability triage, communication workflows, and integration best practices
- Provide clear communication and practical support for ongoing pentest or bounty projects, ensuring on-time delivery.
- Collaborate closely with the Customer Experience Managers and sales teams to align technical delivery with customer expectations.
- Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials.
- Actively collaborate with other team members within the delivery teams to contribute to project success.
- Contribute to problem-solving discussions and proactively identify potential issues.
- Support continuous improvement of delivery processes to drive consistency, quality and scalability.
- Serve as the primary point of contact, providing proactive status updates and managing expectations with both internal and external stakeholders throughout the project lifecycle.
- Effectively manage program timelines and dependencies, proactively identifying and mitigating potential delays to ensure on-time delivery.
Requirements
- 2+ years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services.
- Knowledge of pentest, bug-bounty and red-team methodologies.
- Strong problem solving skills and ability to manage multiple projects simultaneously
- Excellent written & verbal communication with customer facing mindset
- Ability to work collaboratively in a cross functional environment.
Benefits
- Work-from-home 100% of the time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pentest methodologiesbug bounty methodologiesred-team methodologiesvulnerability triagetechnical onboardingprogram executionproject managementtechnical documentationintegration best practices
Soft Skills
problem solvingcommunicationcollaborationcustomer-facing mindsetproject managementstakeholder managementproactive status updatescross-functional teamworktime management