Budderfly

Customer Onboarding Specialist - Hybrid

Budderfly

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $30 - $33 per hour

Job Level

Junior

About the role

  • Budderfly is a fast-growing, private equity-backed energy management company helping businesses reduce carbon emissions and save energy with no investment required from customers.\n
  • Recognized as Fast Company’s Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America’s Fastest-Growing Companies for four consecutive years.\n
  • We are seeking a motivated individual to join our Incentive Management team as a Customer Onboarding Specialist, responsible for partnering directly with customers and their energy providers to transfer their utility services to Budderfly.\n
  • Responsibilities: Provide ongoing support across all key areas of customer onboarding lifecycle; Audit all paperwork submitted by each customer to ensure accuracy and complete requirements; Work with all utility providers and customers to obtain historic utilization needed to establish proper billing terms; Create new utility accounts including management of the deposit and transition lifecycle.\n
  • Desired Characteristics: Strong interpersonal, analytical, and oral and written communication skills; Able to work independently and collaboratively; Critical thinking skills.\n
  • Qualifications: 1-3 years of customer service/onboarding, bill processing, or general project coordination experience; Understanding of utility billing, rate structures, and tariff’s preferred; Strong problem-solving skills and ability to think creatively; Demonstrated customer service skills with the ability to collaborate and partner across multiple teams and external vendors; Proficient in MS Office Suite, Excel; Ability to multi-task in a fast-paced environment; BS degree preferred.\n
  • Compensation is based on factors including level of experience, skillset, qualifications, and location.\n
  • What We Offer: Career advancement opportunities in a fast-growing, supportive company environment; Competitive pay; Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance; Opportunity to work as part of a team that values its members and works together to achieve positive change.\n
  • Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.\n
  • We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability

Requirements

  • Successful candidate will have 1-3 years of customer service/onboarding, bill processing, or general project coordination experience\n
  • Understanding of utility billing, rate structures, and tariff’s preferred\n
  • Strong problem-solving skills and ability to think creatively\n
  • Demonstrated customer service skills with the ability to collaborate and partner across multiple teams and external vendors\n
  • Proficient in MS Office Suite, Excel\n
  • Ability to multi-task, in a fast-paced environment\n
  • BS degree preferred