Installation Excellence Administrative Assistant
Budderfly
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Owns the HVAC installation work order dispatching and survey completion administrative tasks
- Works within the company Work Order Management system to ensure work orders are sent to all technicians and scheduled dates are updated
- Reviews HVAC pre- and post-installation surveys to ensure all required scope completion from technicians
- Oversee the scheduling and coordination of crane services for equipment deliveries and installations, ensuring proper handling and safety protocols are followed.
- Act as Liaison between the company and crane companies, our technicians, and permitting offices
- Secure all required permits for HVAC installations, ensuring compliance with local, state, and federal regulations. Act as the primary liaison with National permitting companies to obtain necessary approvals for HVAC work.
- Provide dedication to improve customer service and business productivity
- Provide excellent and timely customer service through phone, email, and chat
- Ensure utmost customer satisfaction (internal and external to Budderfly/Energy Force) throughout the work order systems
- Works to improve customer satisfaction throughout the Energy Force HVAC installation process
Requirements
- Proven experience in HVAC project administration or a related field (3+ years).
- Strong interpersonal, analytical, verbal and written communication skills
- Experience in administrative management of medium scale commercial projects.
- Familiarity with project management software (e.g., MS Project, Procore).
- Coordinating multiple daily tasks concurrently
- Demonstrated experience in customer phone service
- Able to work as a team player and independently
- Creative problem solver with ability to multi-task
- Passion for energy savings
- Maintaining positive relationships with customers
- Enjoys continuous learning, as supported by your organization, both technically and professionally
- Excellent verbal and written skills.
- Work across organizational teams.
Benefits
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HVAC installationproject administrationadministrative managementcustomer servicepermit acquisitionschedulingsurvey completionsafety protocolsanalytical skillsproblem solving
Soft skills
interpersonal skillsverbal communicationwritten communicationteam playerindependencemulti-taskingcustomer satisfactionrelationship managementcontinuous learningcreativity