Budderfly

MEP Technical Support Associate, HVAC, Plumbing, Electrical

Budderfly

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

JuniorMid-Level

About the role

  • Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an "expert installer" (including work orders, survey tools, network connectivity, etc.).
  • Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process.
  • Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP’s and adherence to industry standards and building codes.
  • Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing.
  • Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout.
  • Communicate with customers and contractors through various channels including phone, email, and chat applications.
  • Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work).
  • Travel nationwide (up to 10% on average) for team and/or contractor trainings.
  • Other job-related duties may be assigned.

Requirements

  • High School Diploma and industry-specific certification.
  • 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
  • 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
  • Exceptional skill in relationship building and conflict resolution with impeccable customer service.
  • Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills
  • Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment.
  • Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs.
  • Knowledge of building codes, industry best practices, and OSHA safety regulations.
  • Experience in the QSR, Casual Dining, and Hospitality industry.
Benefits
  • Career advancement opportunities in a fast-growing, supportive company environment
  • Competitive pay
  • Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
  • Opportunity to work as part of a team that values its members and works together to achieve positive change.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HVAC/R controlslighting systemsplumbing fixturesnetwork connectivitytechnical troubleshootinginstallation quality assurancecompliance with building codesproblem-solvingcritical thinkingmultitasking
Soft skills
relationship buildingconflict resolutioncustomer serviceorganizationcommunicationtime managementattention to detailindependent workflexibilityadaptability
Certifications
High School Diplomaindustry-specific certification