Customer Success Manager – FinTech, Financial Accounting (FiBu), DATEV experience

BuchhaltungsButler

Customer Success Manager at BuchhaltungsButler, specializing in client needs for E-Commerce and SaaS finance solutions. Role includes leading demo calls, support ticket management, and content creation.

Posted 8/2/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement within the e-commerce and SaaS sectors, with a strong focus on financial accounting and tax-related processes. Proficient in creating content and utilizing tools to enhance customer satisfaction and support strategies.

Highest-signal resume keywords

Customer EngagementFinancial AccountingSaaS ExperienceGoal TrackingBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AccountingTax ProcessesGoal TrackingKPI Achievement

Soft Skills

Active ListeningCustomer Orientation

Tools & Technologies

ZendeskConfluenceSlackGoogle Workspace

Industry Keywords

E-commerceSaaSCustomer SatisfactionOnboardingContent Strategy

About the role

Key responsibilities & impact

You lead demo calls, actively listen, understand our customers' needs in the e‑commerce and SaaS sectors, and propose suitable solutions
You independently handle support tickets and deliver fast, customer-oriented resolutions
You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions
You create content independently, such as blog posts, templates, or help pages, and actively contribute to implementing our AI & content strategy

Requirements

What you’ll need

You have experience in financial accounting or a solid understanding of tax-related processes
You have experience in direct customer contact—ideally in a SaaS environment—and a strong sense for customer needs
You know how to define, track, and achieve realistic goals and KPIs, both individually and collaboratively with your team
You communicate confidently in German and English, both written and spoken
You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems

Benefits

Comp & perks

The opportunity to independently drive projects in a dynamic startup and create real value for our customers
Regular development meetings and an annual training budget
An open company culture with flat hierarchies, no dress code, team dinners, sports offerings, after‑work drinks, and regular company offsites
Remote-first working or from our office near Ostbahnhof — with a balcony and views over the Spree
Family-friendly flexibility in organizing your working hours and locations
An attractive compensation package and 30 days of vacation