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Customer Success Manager, Customer Support, Accounting
BuchhaltungsButlerCustomer Success Manager managing e-commerce and SaaS customer needs for BuchhaltungsButler's cloud accounting solutions. Collaborating directly with customers and cross-functional teams in a fully remote setup.
About the role
Key responsibilities & impact- You conduct demo calls, actively listen, understand the needs of our customers in the e-commerce and SaaS sectors, and derive appropriate solutions
- You independently handle support tickets and find fast, customer-oriented solutions
- You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions
- You independently create content such as blog posts, templates, or help pages, and actively support the implementation of our AI & content strategy
Requirements
What you’ll need- You have experience in financial accounting or a solid understanding of tax-related processes
- You have experience in direct customer contact—ideally in a SaaS environment—and a strong sense for customer needs
- You know how to define, track, and achieve realistic goals and KPIs—both individually and in collaboration with your team
- You communicate confidently in German and English—both written and spoken
- You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.
Benefits
Comp & perks- The opportunity to drive projects independently in a dynamic startup and create real value for our customers
- Regular development discussions and an annual training budget
- An open company culture with flat hierarchies, no dress code, team dinners, sports offerings, after-work drinks, and regular company offsites
- Remote-first or work from our office right at Ostbahnhof — with a balcony and views over the Spree
- Family-friendly flexibility in organizing your working hours and locations
- An attractive compensation package and 30 days of vacation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial accountingtax-related processesgoal settingKPI tracking
Soft Skills
active listeningcustomer-oriented solutionscustomer satisfactioncontent creationcommunication