Customer Success Manager – FinTech, DATEV experience

BuchhaltungsButler

Customer Success Manager in a dynamic startup helping clients in E-Commerce and SaaS. Engaging in support, content creation, and collaborating for customer satisfaction.

Posted 6/21/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You run demo calls where you actively listen, understand the needs of our customers in the e‑commerce and SaaS sectors, and propose appropriate solutions
You independently handle support tickets and deliver fast, customer-focused resolutions
You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions
You create content independently — such as blog posts, templates, or help pages — and actively support the implementation of our AI and content strategy.

Requirements

What you’ll need

You have experience in financial accounting (FiBu) or a good understanding of tax-related processes
You have experience in direct customer contact — ideally in a SaaS environment — and a strong sense for customer needs
You know how to define, track, and achieve realistic goals and KPIs — both individually and collaboratively with your team
You communicate confidently in German and English, both written and spoken
You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.

Benefits

Comp & perks

The opportunity to drive projects independently in a dynamic startup and create real value for our customers
Regular development reviews and an annual training budget
An open company culture with flat hierarchies, no dress code, team dinners, sports offerings, after-work drinks, and regular company offsites
Remote-first work or our office located at Ostbahnhof — with a balcony and views of the Spree
Family-friendly policies with flexibility in organizing your working hours and locations
An attractive compensation package and 30 days of vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial accountingtax-related processesgoal settingKPI tracking

Soft Skills

active listeningcustomer-focused resolutioncustomer needs understandingcommunicationindependence