Customer Support, Customer Success Manager, Demo – Video Calls in Fintech
BuchhaltungsButler
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
About the role
- Conduct demo calls and understand the needs of customers in the e-commerce and SaaS sectors
- Independently manage support tickets and provide fast, customer-focused solutions
- Closely collaborate with the Onboarding & Automation teams to ensure customer satisfaction and further develop our solutions
- Independently create content such as blog posts, templates, or help pages and actively support the implementation of the AI & content strategy
Requirements
- Experience in direct customer contact — ideally in a SaaS environment
- Strong intuition for customer needs
- Ability to define, track, and achieve realistic goals and KPIs
- Confident communication in German and English — both written and spoken
- Ideally experience in financial or payroll accounting or a good understanding of tax-related processes
- Proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems
Benefits
- Opportunity to independently drive projects in a dynamic startup and create real value for our customers
- Regular development reviews and an annual training budget
- Open company culture with flat hierarchies, no dress code, team dinners, sports activities, after-work drinks, and regular company offsites
- Remote-first or work from our office near Ostbahnhof (Berlin East Station) — with a balcony and views over the Spree
- Family-friendly policies with flexible working hours and location arrangements
- Attractive compensation package and 30 days of vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportgoal trackingKPI achievementfinancial accountingpayroll accountingtax-related processes
Soft skills
customer intuitioncommunicationcollaborationcontent creation