BuchhaltungsButler

Customer Support, Customer Success Manager, Demo — Video Calls in Fintech

BuchhaltungsButler

full-time

Posted on:

Location Type: Hybrid

Location: 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • You conduct demo calls in which you actively listen, understand our customers' needs in e‑commerce and SaaS, and derive appropriate solutions.
  • You independently handle support tickets and deliver fast, customer‑oriented resolutions.
  • You work closely with our onboarding & automation team to ensure customer satisfaction and continuously improve our solutions.
  • You independently create content such as blog posts, templates, or help pages and actively support the implementation of our AI & content strategy.

Requirements

  • You have experience in direct customer contact—ideally in a SaaS environment—and a strong sensitivity to customer needs.
  • You know how to define, track, and achieve realistic goals and KPIs—both for yourself and together with your team.
  • You communicate confidently in German and English—both written and spoken.
  • Ideally, you have experience in finance or payroll accounting, or a good understanding of tax‑related processes.
  • You are comfortable using common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.
Benefits
  • The opportunity to independently drive projects in a dynamic startup and create real value for our customers
  • Regular development reviews and an annual training budget
  • An open company culture with flat hierarchies, no dress code, team dinners, sports activities, after‑work drinks, and regular company offsites
  • Remote‑first or work from our office at Ostbahnhof—with a balcony and views of the Spree
  • Family‑friendly flexibility when organising your working hours and locations
  • An attractive compensation package and 30 days of vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSe-commerceKPI trackinggoal settingfinancepayroll accountingtax processes
Soft skills
active listeningcustomer-orientedcommunicationcustomer sensitivityteam collaboration