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Bubble

Manager, Technical Success

Bubble

Manager of Technical Success leading a team of experts at Bubble. Empowering users to create software through AI-powered visual development.

Posted 7/24/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $136,000 - $176,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in technical customer success management, team leadership, and effective communication. Proficient in managing key metrics and optimizing customer implementations while collaborating across departments.

Highest-signal resume keywords
Technical Customer Success ManagementPeople ManagementCSAT, NPS, TTL OwnershipAPI ExperienceApplication Development with Bubble

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Customer Success ManagementPeople ManagementCSAT OwnershipNPS OwnershipTTL OwnershipAPI ExperienceApplication Performance MonitoringApplication DevelopmentBubble DevelopmentWorkload Unit Optimization
Soft Skills
Exceptional Written SkillsExceptional Verbal SkillsAbility to Thrive in Ambiguity
Industry Keywords
Customer SuccessEnterprise UpgradesTechnical ProposalsEscalation ProtocolQuarterly Architecture Reviews

About the role

Key responsibilities & impact
  • Lead, coach, and develop the TSM team, defining best practices and operating standards
  • Own key-customer GRR and the technical-outcome metrics you define with Product
  • Ensure a technical read on every Enterprise upgrade prospect before outreach, and co-author the technical sections of proposals
  • Drive onboarding setup, Workload Unit (WU) optimization, and quarterly architecture reviews for strategic accounts
  • Own the escalation protocol: triggered at 48hr+, business-critical, or infrastructure issues, with documented root cause and written close-out
  • Partner with Account Management, Customer Success, Product, and Engineering to de-risk complex implementations

Requirements

What you’ll need
  • 5+ years of success management or technical customer-facing experience
  • At least one year of people management experience, with enthusiasm for a player-coach role
  • Experience owning a metric like CSAT, NPS, or TTL
  • Experience working with APIs and investigating application performance monitoring data
  • Has built an application or tool for the internet (Bubble experience strongly preferred)
  • Exceptional written and verbal skills; can translate complex solutions clearly and concisely
  • Thrives in the face of ambiguity in a rapidly changing environment; can commit to East Coast hours

Benefits

Comp & perks
  • Comprehensive health coverage
  • 401(k) matching
  • Wellness and work enablement stipends
  • Generous PTO
  • A Sabbatical program