Senior Manager, Commercial Success

Bubble

Senior Manager in Commercial Success leading teams for revenue growth and retention. Enabling account management and customer success initiatives at Bubble for expansion and retention metrics.

Posted 7/2/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $187,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Drives NRR, GRR, and agency revenue goals for the commercial segment
Lead and develop the Account Management, Customer Success, and Partner Success teams
Execute and refine the AM upgrade motion (Standard → Enterprise): identification from billing signals, research-backed outreach, discovery, and warm AM→CSM handoff
Own the CSM lifecycle: onboarding (0–60 days), steady-state check-ins and QBRs, expansion to CSQL threshold, and renewal plays segmented by health (green/yellow/red)
Partner with Technical Success to ensure complex accounts are scoped, de-risked, and technically healthy
Work with Success Operations to translate intelligence and risk signals into commercial action
Deliver pipeline, forecast, and retention reporting to senior leadership, driving accountability and surfacing risks and opportunities in real time.

Requirements

What you’ll need

6+ years in customer success, account management, or commercial roles, with 3+ years managing teams
A track record of owning a retention or expansion metric (NRR, GRR, or similar)
Experience building or scaling commercial playbooks and operating cadences
Strong analytical skills and comfort working from data and customer signals
Excellent verbal and written communication, and the ability to influence cross-functionally
Ability to thrive in a fast-paced, ambiguous, high-growth environment

Benefits

Comp & perks

Comprehensive health coverage
401(k) matching
Wellness and work enablement stipends
Generous PTO
A Sabbatical program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Success ManagementAccount ManagementData AnalysisRetention MetricsCommercial Playbooks

Soft Skills

Excellent CommunicationCross-Functional InfluenceAdaptability