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About the role
Key responsibilities & impact- Deliver high-quality customer support to global users across a multi-currency digital asset exchange and derivatives platform
- Manage customer inquiries and issues through various online communication channels
- Handle sensitive financial and account-related information with confidentiality and precision
- Provide dedicated support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems
- Ensure a seamless and professional customer service experience
- May be assigned to market-specific support channels, requiring language proficiency and cultural familiarity
Requirements
What you’ll need- Proficient in verbal and written English language (and/or any market-based language proficiency requirement)
- Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.)
- Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improve our services" on your own and share it with team members
- Minimum of 2 years' experience in Customer Service, BPO, or a related client-facing support role.
- Working Knowledge on e-commerce or digital retail industry
- Willing to work a rotational schedule, including weekends and holidays
- Willing to work at the office/business site in Manila
- Proficient in using Customer Service CRM and Live Chat Platform
- Experience or knowledge in crypto or digital trading is an advantage
Benefits
Comp & perks- Work with a dynamic team in a rapidly evolving fintech environment
- Opportunities for career growth and development
- Support in developing technical skills and competencies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceBPOe-commercedigital retailcryptodigital trading
Soft Skills
courtesyinterpersonal skillspositive attitudeproactive attitudeindependent thinking