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About the role
Key responsibilities & impact- Monitor the performance of technology systems to detect issues proactively.
- Execute incident detection protocols to identify potential service disruptions.
- Coordinate incident response efforts to address and resolve reported issues promptly.
- Implement recovery procedures to restore normal operations following an incident.
- Collaborate with all Technology teams to improve service desk operations and incident management processes.
- Maintain detailed records of incidents, including status updates and resolution steps.
- Contribute to the development of knowledge bases and FAQs for Technology support.
- Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.
Requirements
What you’ll need- Diploma in Computer Science, Information Technology, or related field.
- 1-5 years of professional experience in IT Technology operations and support.
- Proficiency in problem-solving and troubleshooting. Excellent analytical and critical thinking abilities.
- Proficient in both English & Mandarin.
- Effective communication and collaboration skills.
Benefits
Comp & perks- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident detectionincident responseproblem-solvingtroubleshootingtechnology service desk support
Soft Skills
analytical thinkingcritical thinkingcommunication skillscollaboration skills
Certifications
Diploma in Computer ScienceDiploma in Information Technology