Technology Operations Engineer, Web3
BTSE
full-time
Posted on:
Location Type: Hybrid
Location: Taipei • Taiwan
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Job Level
About the role
- Monitor the performance of technology systems to detect issues proactively.
- Execute incident detection protocols to identify potential service disruptions.
- Coordinate incident response efforts to address and resolve reported issues promptly.
- Implement recovery procedures to restore normal operations following an incident.
- Collaborate with all Technology teams to improve service desk operations and incident management processes.
- Maintain detailed records of incidents, including status updates and resolution steps.
- Contribute to the development of knowledge bases and FAQs for Technology support.
- Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.
Requirements
- Diploma in Computer Science, Information Technology, or related field.
- 1-5 years of professional experience in IT Technology operations and support.
- Proficiency in problem-solving and troubleshooting. Excellent analytical and critical thinking abilities.
- Effective communication and collaboration skills.
Benefits
- Competitive total compensation package (晚班有額外津貼)
- Various team building programs and company events
- Comprehensive healthcare schemes for employees and dependents
- And many more! Apply and let us tell you more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident detectionincident responserecovery proceduresservice desk operationsincident managementtroubleshootingproblem-solvinganalytical skillscritical thinking
Soft Skills
effective communicationcollaboration
Certifications
Diploma in Computer ScienceDiploma in Information Technology