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BTECH

IT Support Intern

BTECH

IT Support Intern at B.TECH's b_labs assisting in L1 support for critical retail applications. Collaborating with IT and business users while gaining real-world experience.

Posted 7/10/2026internshipNew Cairo City • 🇪🇬 EgyptEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a foundational understanding of application support concepts, particularly in POS, ERP, and e-commerce systems, while effectively collaborating with IT and business users to troubleshoot and resolve issues. Proficient in documenting solutions and supporting user acceptance testing and training materials.

Highest-signal resume keywords
Application SupportPOS SystemsERP SystemsE-Commerce PlatformsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic TroubleshootingData MonitoringUser Acceptance TestingDocumentation SkillsApplication Updates
Soft Skills
Attention to DetailGood Communication SkillsTeam CollaborationProactive AttitudeTask Management
Tools & Technologies
CRM SystemsRetail ApplicationsBusiness Intelligence Tools
Industry Keywords
Information TechnologyBusiness Information SystemsApplication Support Concepts

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Assist in providing L1 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms, under the guidance of senior team members.
  • Help investigate and troubleshoot basic application-related issues, escalating more complex cases to senior support staff.
  • Collaborate with IT and business users to help identify issues and support the implementation of fixes.
  • Support the team during application updates, testing, and UAT (User Acceptance Testing) activities.
  • Help document solutions and contribute to maintaining the knowledge base for ongoing operations.
  • Assist in monitoring data flow between systems (e.g., POS, ERP, CRM) and flag any irregularities.
  • Support regular system health checks and help monitor logs under supervision.
  • Assist in preparing training materials and providing basic end-user support as needed.

Requirements

What you’ll need
  • Currently pursuing a bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
  • Basic understanding of application support concepts; exposure to POS, ERP, or e-commerce systems is a plus.
  • Strong problem-solving skills and attention to detail.
  • Good communication skills, both written and verbal.
  • Comfortable working with data and basic troubleshooting logic.
  • Eager to learn, proactive, and able to work well within a team.
  • Ability to manage tasks and follow up on issues in a timely manner.
  • Interest in pursuing a career in IT/Application Support or related technical fields.

Benefits

Comp & perks
  • Inspiring Office Environment
  • Learn from the Best
  • Real Impact