BT Group

Solutions Engineer

• Provide technical consultation and domain expertise to business, CTIO and IT teams
• Ensure development of efficient application systems utilizing established standards
• Deliver solutions that meet customer's requirements
• Identify and implement continuous improvement opportunities
• Accountable for all application design, technical solution architecture, and modernization
• Use industry expertise and skills to enhance technology selection and implementation
• Collaborate with team members, including Product Owners and business stakeholders

Solution Architect

Account Manager

• Be the superhero of your accounts – build long-term, profitable relationships and swoop in when escalations arise
• Get under the skin of your customers business: understand their goals, dreams, and transformational roadmap
• Craft account plans so sharp they slice through the competition and show exactly why BT rocks
• Use your wizard-level knowledge of BT products and services to deliver complex, commercially savvy solutions – keeping customers happy while looking like a genius
• Make customers love you: boost satisfaction and Net Promoter Scores like a pro
• Own and nurture key relationships – think of yourself as the ultimate connector and strategist rolled into one
• Drive new business like a sales ninja: manage budgets, target wins, and turn opportunities into results with autonomy and flair
• Never stop learning: be fully up to speed on our portfolio so you can pitch value propositions with confidence (and maybe a mic drop)
• Keep your Sales Compass metrics shining bright – because winning is fun, but winning with style is better

Account Manager – Corporate

Designer

• Supports the capture of business requirements
• Contributes to resolve issues that arise during design
• Supports in the design of solutions based on specific requirement
• Designs solutions that are scalable, adaptable, and cost effective
• Ensures that own designs adhere to architectural principles
• Performs root cause analysis for issues in relation to designs
• Supports change management, impact assessments and design documentation updates
• Provides in-life support for issues related to a specific solution
• Supports the implementation of ways to improve working processes

Customer Solutions Design Professional

Backend Engineer

• Deliver automation disruptive tech capabilities to increase Engineer's productivity.
• Improve DevOps coverage across all critical applications, improve our ability to deliver via agile methodology across the stack.
• Emphasis on full CI/CD across the estate for touchless and zero downtime deployments.
• Emphasis to utilize human centric design achieving all UX standards for customer-facing applications.
• Reduce cost and increase delivery throughput by scaling agile practices.
• Define strategy to create more modular, microservice-based ordering system.
• Drive and deliver API first strategy for pre-L2C, L2C and Post L2C customer engagements.
• Reduce non-functional cost by implementing the cloud/hybrid architecture.
• Reduce the overall spend in the area with focus on decreasing costs in legacy application while investing in Digital applications.
• Move from licensed software to Opensource thereby reducing our Opex costs.
• Ensuring stability, performance, reliability of service for owned system and solutions.
• Continuously hone the skills of our brilliant technologist so that we continue to be the partner of choice for Openreach.
• Analyse and create a strategy to reduce Oracle footprint in the stack.
• Drive consolidation for smaller\shadow applications and move them to more strategic systems.

Software Engineering Manager – Java

Systems Engineer

• Define and lead the architectural strategy for IT systems and BSS modernization across BT International, establishing the target state architecture that guides system rationalization, vendor consolidation and platform transformation initiatives
• Own the application portfolio rationalization roadmap, making strategic keep/modernize/retire decisions based on technical fitness, business value and architectural alignment while managing stakeholder expectations
• Establish API-first integration architecture that decouples BSS systems from each other and from product applications, creating clear service boundaries that enable independent team delivery and reduce system dependencies
• Lead vendor rationalization strategy across SaaS platforms, on-premise systems and cloud-based solutions, reducing vendor dependencies through strategic build vs buy decisions and phasing out unnecessary third-party systems in favor of composable in-house capabilities
• Champion modern architecture patterns including microservices, event-driven integration and API gateways that enable incremental transformation without big-bang rewrites
• Collaborate with Data and AI architects to ensure IT systems generate high-quality data with proper lineage and governance, enabling analytics and AI capabilities across the platform
• Drive architectural governance through design reviews and architecture conformance processes, ensuring solutions align with platform standards while empowering team autonomy and decision-making
• Participate in technical spike work and proof-of-concepts to validate architectural decisions, evaluate integration approaches and prove out modernization strategies before committing to full implementation
• Provide technical thought leadership on emerging platform architecture trends including composable architecture, API management and platform engineering, translating these into roadmaps that align with BT International's platform strategy
• Mentor architects and engineers, fostering architectural thinking and technical leadership capability across both the architecture and product engineering organizations

Principal IT Systems Architect

Full-stack Engineer

• Architect and implement robust, scalable, and maintainable software solutions.
• Develop working Proof-of-Concepts (PoCs) to formalize ideas and approaches.
• Write clean, efficient, and low-defect code that adheres to organizational standards.
• Diagnose and resolve bugs and production issues with speed and precision.
• Collaborate with internal stakeholders and external partners on system architecture and design.
• Ensure timely delivery of features with a strong emphasis on performance and quality.
• Manage change control processes throughout the development lifecycle.
• Conduct regular project reviews and implement corrective actions as needed.
• Stay ahead of emerging technologies and assess their relevance to business needs.
• Build tools and frameworks to improve development, testing, and release efficiency.
• Actively engage in Agile ceremonies and contribute to continuous improvement.

Software Engineer

DevOps Engineer

• Own and be accountable for the build, operation & maintenance of packet core platforms in our innovation labs including inputting to delivery plans, integration of platforms.
• Collaborate with cross functional teams within Mobile including Design, Operations, Development, Quality Assurance & Leading technical discussions and investigations across mobile core networks.
• Support incident, change, problem, risk, and vulnerability management.
• Tracing network issues and investigating dataflows using network tools available (CNOM/Wireshark/NetScout)
• Drive and maintain alignment of the Test Environments with reference to the live EE network
• Champion and drive continuous improvement for the service that we offer to our key stakeholders – Test, Design and Operations.
• Promoting and encouraging effective automation solutions for our mobile core.
• Work co-operatively with other business communities and third parties, to improve service performance, quality, and customer experience.
• Lead the config changes with CICD pipeline and drive the successful implementation within all of the Labs environments.
• Line manage a small squad (typically 2–6 engineers) comprising L2/L3 engineers and specialists.

Reliability Engineering Specialist, Policy

Financial Planning and Analysis

• Act as a trusted partner to senior management, challenging and supporting commercial decisions while shaping business strategy.
• Lead the finance agenda to deliver business objectives, including month-end, outlook, and annual budgeting processes with accuracy and timeliness.
• Provide clear communication of financial deliverables, ensuring deadlines and stakeholder expectations are met.
• Monitor risks, opportunities, and key performance metrics to drive informed decision-making.
• Build strong relationships with Product Finance and Commercial teams for consistent financial narratives and smooth consolidation.
• Oversee P&L and EWC tracking with offshore teams, and manage WD10 reporting accuracy and formatting.
• Liaise with external auditors and deliver ad-hoc analysis and presentations as required.
• Drive continuous improvement initiatives to enhance FP&A efficiency and accuracy.

Forecasting, Planning & Analysis Finance Manager

Analytics Engineer

• Design and Build Scalable Data Models: Develop robust data architectures to measure end-to-end customer journeys and support CX analytics.
• Act as the data domain expert for Customer Experience, ensuring seamless data integration, governance, and compliance.
• Develop Insight-Ready Infrastructure: Enable timely and historical reporting through well-structured data models and dashboards.
• Collaborate Across Functions: Partner with CX, Product, and Business teams to translate data needs into actionable solutions.
• Optimise Performance and Scalability: Continuously improve data workflows for speed, reliability, and cost efficiency.
• Support Strategic Initiatives: Provide data foundations that enable advanced analytics, predictive modelling, and business decision-making.
• Responsible for managing a small team, using your technical skills and experience to assure the quality of their work, coaching them for success, developing their skills, and managing their priorities to ensure sustained focus on greatest value driving activities.

Data Analytics Specialist

Manager

Insight Manager

Inside Sales

• Responsible for delivering against revenue targets
• Outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
• Accurately forecast business KPI’s to management teams
• Proactively manage churn risk for core BT products
• Identify opportunities to sell to new customers and work closely with specialist teams to deliver opportunities for core BT product lines
• Closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
• Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.

Inside Sales Account Manager

Security Engineer

• Form an integral part of our 24*7 shift team providing security in-life technical support.
• Be a Subject Matter Expert for a wide range of technologies & security products.
• Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
• Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA.
• Be the technology SME for specialised products and services.
• Be the operational SPOC for our design or customer contract teams.
• Contribute to any Product launches or technical evaluations for our managed security services portfolio.
• Provide technical escalation support to team members including first and second line SOC.
• Contribute to the documentation to build a strong team.
• Responsible for new customer on-boarding and the AIS of new product’s.
• Contribute to RCA’s as and when required from technical standpoint of view.
• Provide consultancy and support for Vulnerability management, IOS upgrades and policy management.
• Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.
• Contribute to Optimize the Security Services.
• Collaborate with UK Teams in terms of Operations & Design for the success of the Project.

Security Specialist

• Supports the design and development of discreet solutions in line with wider architecture and security standards, demonstrating basic understanding of how solution impacts the wider Technology roadmap.
• Identifies and solves routine problems with components designed, performs deep dive data analysis, potentially introducing new components or features to resolve issues.
• Conducts technical peer reviews within the organisation or with suppliers to ensure outputs align to quality standards and customer requirements.
• Designs and develops components of smaller and /or less complex projects in partnership with team, ensuring and documenting the quality of delivery.
• Contributes technical and analytical knowledge where needed to support managers, principals or technical experts to resolve issues during projects.

Specialist Solution Architect – OSS Orchestration

• Independently leads and executes a range of workstreams in delivering the overall solution architecture design and mapping of business requirements.
• Drives smooth project delivery and ensures implementation of scalable, strategic solutions that are fit for purpose and aligned with broader business and technology goals.

Solution Architect, Specialist 2

• Design and create analytical data models that deliver value.
• Demonstrate the practical use of models and innovate in applying models to deliver value quickly.
• Explore and discover data using tools such as Python and SageMaker, and prepare detailed implementation approaches for production.
• Act as an AI evangelist, communicating a detailed understanding of how models work and effectively conveying this information to appropriate audiences.
• Work collaboratively to achieve consensus and demonstrate value in a team setting.
• Leads the extraction and analysis of big data through the application of Data Science & AI techniques to generate insight from data to support decision-making across the business or to embed in new products and services.
• Drives model development, including data exploration, training data, feature extraction, validation and scoring.
• Drives the development of insightful visualisations to make sophisticated analyses accessible to a broad audience.
• Drives initiatives related to fairness, ethics, interpretability, safety, robustness, and privacy in the context of artificial intelligence and machine learning.
• Mentors other Data Science & AI professionals, helping to improve the team’s abilities by acting as a technical resource.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in machine learning and artificial intelligence.