BT Group

Personal Assistant

BT Group

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Provide high quality secretarial and administrative support by running an efficient office focusing effort on achieving objectives
  • Manage and prioritise Leaders' diaries (diary can constitute up to 80% of workload); connect regularly to build partnership and align on priorities
  • Adapt and establish new ways of working; introduce collaboration applications and simplify processes using digital technology
  • Maintain diplomacy, discretion and confidentiality when handling sensitive strategic, commercial and personnel matters
  • Coordinate and manage every aspect of travel itineraries (including venue bookings), anticipating needs and ensuring cost effectiveness and compliance
  • Prepare meeting papers with content owners at least 48 hours in advance; set processes for reading papers; create and edit agendas, slides, briefing papers in Word and PowerPoint
  • Develop processes for email management/screening; respond to routine emails and delegate as appropriate
  • Build and maintain internal and external stakeholder relationships; create PA support network and provide cover for EA roles
  • Coordinate people calls/webcasts/events and engagement/visibility plans
  • Develop and maintain knowledge of Office 365, Teams channels, OneNote and other BT digital applications
  • Act as primary point of contact and gatekeeper for office and virtual office; screen and filter calls and visitors
  • Ensure compliance with BT processes and policies and demonstrate financial awareness for business requests (POs, travel, A/L)
  • Deliver special projects and ad hoc administration tasks: produce/edit Word or PowerPoint documents, solve simple IT problems, onboard new team members, attend meetings to take notes/actions and chase to close

Requirements

  • Significant experience supporting senior leaders and operating within a large, complex FTSE 100 company or equivalent organisation
  • Confidentiality: diplomacy and discretion in keeping sensitive strategic, commercial and personnel matters
  • Time Management and Planning: strong skills in planning, organisation and time management, strong grasp of detail, working to deadlines
  • Autonomy: self-starter, takes the initiative without being prompted and able to work with minimum of instruction, anticipating needs
  • Emotional Intelligence: awareness of how and when to communicate to help improve relationships or outcomes
  • Team Player: actively contributes to a supportive team environment, offering advice and guidance freely
  • Relationship building: able to present a strong professional front, build strong relationships and develop wide networks internally and externally to get work done through others
  • IT proficiency: highly proficient with Office 365 and digital apps with a good level of IT skills to produce and edit PowerPoint and Word documents; Able to set up and manage channels in Microsoft Teams and OneNote; Expert knowledge of internal BT systems
  • Strong written and verbal communication skills across all levels of stakeholders
  • High level of flexibility: to provide business support as and when required; may include travel to other UK sites
  • Active Learner: committed to continuous learning to attain skills for the future
  • Governance and compliance: knowledge of internal and external regulatory standards, legal requirements and principles
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