Operations

• Manage project delivery across scope, cost, timescales and quality, proactively identifying and implementing changes to ensure successful outcomes
• Monitor and manage project risks, ensuring compliance with contract terms and escalating issues where appropriate
• Deliver analysis and consultancy to identify opportunities for simplification, efficiency and business process improvement
• Define and track KPIs for assigned workstreams, measuring performance against agreed metrics
• Ensure full stakeholder engagement throughout the project lifecycle and verify outputs meet required standards
• Apply robust governance practices and adhere to defined methodologies, tools and reporting standards
• Use operational and technical expertise to deliver solutions that meet stakeholder needs and provide a high-quality experience
• Facilitate clear decision-making by establishing accountability structures (e.g. RAPID) and communicating impacts
• Manage delivery budgets for workstreams and control costs throughout the project lifecycle
• Identify and collaborate with a matrix team of internal colleagues and external partners
• Ensure formal project closure, capture lessons learned and contribute to continuous improvement

Delivery and Operations Manager

Ad Operations Analyst

Operations Coordinator

Chef Manager – Catering Operations Manager

Director of Operations

Publishing Operations Editor – Books