Customer Service Advisor – Part Time PM

BT Group

part-time

Posted on: 12/23/2025

Location Type: Office

Location: Doncaster • 🇬🇧 United Kingdom

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💰 £25,087 per year

Mid-LevelSenior

About the role

Talking over the phone to customers with broadband tech-related queries.
Helping customers with simple router questions or complex issues requiring ownership.

No specific experience required, but naturally helpful, calm with the ability to build relationships is essential.
Solving problems and technical competence with technology would be beneficial.

Benefits

A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
Great team culture, meaningful support, and tailored training to help you build a lasting career.

Tip: use these terms in your resume and cover letter to boost ATS matches.

helpfulnesscalmnessrelationship buildingproblem solvingtechnical competence