Customer Service Advisor
BT Group
full-time
Posted on:
Location Type: Office
Location: Gurugram • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service.
- Gathers customer information and performs analysis to understand customer needs.
- Executes and delivers work often covered by existing procedures.
- Assists in the implementation of continuous improvement opportunities.
Requirements
- Billing
- Communication
- Complaint Management
- Continuous Improvement
- Customer Relationship Management
- Decision Making
- Escalation Management
- Growth Mindset
- Inclusive Leadership
- Information Management
- Issue Resolution
- Problem Solving
- Requirements Analysis
- Stakeholder Management
- Technical Support
- Time Management
Benefits
- Customer service excellence support
- Continuous improvement opportunities to improve processes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
BillingCustomer Relationship ManagementTechnical SupportRequirements Analysis
Soft skills
CommunicationComplaint ManagementDecision MakingEscalation ManagementGrowth MindsetInclusive LeadershipInformation ManagementIssue ResolutionProblem SolvingTime Management