BT Group

ServiceNow Platform Technical Lead

BT Group

full-time

Posted on:

Location Type: Office

Location: London • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Define and maintain the long-term vision and roadmap for the ServiceNow platform in alignment with business and IT strategy.
  • Lead the evaluation and adoption of new ServiceNow modules and capabilities (e.g., ITSM, ITOM, HRSD, SecOps, GRC, CSM, App Engine etc).
  • Drive platform innovation and continuous improvement initiatives to enhance user experience and business outcomes.
  • Establish and enforce platform governance, development standards, and best practices.
  • Oversee platform architecture, data models, and integrations with enterprise systems.
  • Ensure compliance with security, privacy, and regulatory requirements.

Requirements

  • Proven experience leading enterprise-scale ServiceNow implementations and managing cross-functional teams.
  • Strong understanding of ITIL, Agile, and DevOps methodologies.
  • Demonstrated ability to manage complex stakeholder relationships and drive consensus.
  • Excellent communication, leadership, and organisational skills.
  • Inspire people to use the Continuous Improvement approach to improve People, Delivery, Quality and Cost.
  • Leverages diverse and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products.
  • Growth Mindset - The belief that talent, ability and skills can be developed through a commitment to continuous learning and reflection.
  • ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD).
  • Experience with scripting (JavaScript, Glide), Flow Designer, Integration Hub, and REST/SOAP APIs.
  • Hands on Ex ServiceNow CMDB data model, GEN AI, Agentic AI, ITOM, Service Bridge, CSM, ITSM, Risk Management, TMF compliant ServiceNow integration framework, Licensing model.
Benefits
  • An annual on-target bonus of 10% (personal and company multipliers)
  • BT Pension scheme: minimum 5% employee contribution, BT contribution 10%
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans, and 50% discount for friends and family on EE SIM only plans
  • Discounted EE TV, including TNT Sport and the NOW Entertainment membership
  • There’s also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave
  • 25 days annual leave (not including bank holidays), increasing with service
  • Volunteering days, so you can give back to your local community
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowJavaScriptGlideFlow DesignerIntegration HubREST APIsSOAP APIsCMDB data modelGEN AIAgentic AI
Soft skills
leadershipcommunicationorganizational skillsstakeholder managementcontinuous improvementinclusive thinkinggrowth mindset
Certifications
Certified System Administrator (CSA)Certified Implementation Specialist (CIS)Certified Application Developer (CAD)