Customer Solution Design Specialist
BT Group
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
- Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
- Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
- Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
- Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
- Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
- Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
- Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.
Requirements
- Proven experience in network design, ideally with enterprise or public sector clients.
- Knowledge of Cisco networking technologies advantageous.
- HPE Aruba certified to Professional level with a solid working knowledge of the following:
- o Aruba AOS-S Switches
- o Aruba AOS-8 WLAN
- o Aruba AOS-CX Switches
- o Aruba AOS-10 WLAN
- o Aruba Central
- o Aruba ClearPass
- o Aruba SD-WAN
Benefits
- 10% on target annual bonus
- BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
- X4 Salary Life Assurance
- Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
- 25 days annual leave (not including bank holidays), increasing with service
- Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks paid carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV package
- Access to 100’s of retail discounts including the BT shop
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network designsolution designroot cause analysisrisk managementcontinuous improvement
Soft skills
collaborationrelationship buildinginfluencingproblem solvingcommunication
Certifications
HPE Aruba Certified Professional