BT Group

Customer Solutions Design Specialist – Meraki

BT Group

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

PythonSwitching

About the role

  • Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
  • Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
  • Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
  • Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
  • Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
  • Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
  • Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
  • Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.

Requirements

  • Strong stakeholder engagement skills – ability to lead, motivate, and collaborate effectively, even when projects present challenges.
  • Team collaboration mindset – work closely with Pre-Sales, Project Management, and Support teams to deliver seamless solutions.
  • Customer-focused approach – understand post-sale requirements and provide technical support and accountability throughout the implementation lifecycle.
  • Experience in low-level design and proven ability to deploy configurations from detailed designs.
  • Relationship building – develop trusted partnerships with customers and deliver an exceptional experience
  • Risk management expertise – take ownership of risks and implement effective mitigations from initial handover through implementation.
  • Technical proficiency – expert-level experience with:
  • - Cisco Routing and Switching
  • - Cisco CCNA/CCNP certifications
  • - Meraki solutions
  • - Python scripting for automation
Benefits
  • 10% on target annual bonus
  • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
  • X4 Salary Life Assurance
  • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
  • 25 days annual leave (not including bank holidays), increasing with service
  • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV package
  • Access to 100’s of retail discounts including the BT shop

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
low-level designsolution designroot cause analysisrisk managementPython scriptingCisco RoutingCisco SwitchingMeraki solutions
Soft skills
stakeholder engagementteam collaborationcustomer-focused approachrelationship buildingproblem-solvinginfluencingcommunication
Certifications
Cisco CCNACisco CCNP