Customer Service Advisor
BT Group
full-time
Posted on:
Location Type: Office
Location: Darlington • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,087 - £25,684 per year
Job Level
Mid-LevelSenior
About the role
- support and guide our customers during difficult times
- helping them with a billing query
- assisting those who have fallen behind on their payments
- delivering a brilliant, personal service
- schedule your own breaks and banking time
- option of occasional home working
Requirements
- wealth of life experience which could help you navigate challenging situations
- resilience from raising a family, or the life skills you've built up from years of building relationships with those around you
Benefits
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
- Great team culture, meaningful support and tailored training to help you build a lasting career.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportguidancepersonal serviceresiliencerelationship buildingnavigating challenging situationsproblem-solvingcommunicationempathyadaptability