Apprentice Sales Advisor

BT Group

full-time

Posted on: 12/18/2025

Location Type: Office

Location: Newcastle • 🇬🇧 United Kingdom

✨ AI Apply

💰 £21,620 - £25,684 per year

Entry Level

About the role

You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs.
You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way.
From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn.
Must be fluent in English.

Benefits

A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship.
Plus, an uncapped commission scheme.
An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
Huge discounts off your Mobile and Broadband packages, starting at £10 a month
Huge discounts off other tech such as Smart watches, speakers, TV’s, gaming consoles and subscriptions
Discount codes to give out to friends and family
Support to carve your own career path.
We’re passionate about helping our people grow the career they want
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front
Online GP: Access to a private GP 24/7 for you and your immediate family

Tip: use these terms in your resume and cover letter to boost ATS matches.

relationship buildingcommunicationcustomer servicewillingness to learnenergyambitionconfidence

NVQ Level 2 in Customer Service