Part Time Customer Service Advisor
BT Group
part-time
Posted on:
Location Type: Office
Location: Newcastle • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £13,379 - £13,698 per year
Job Level
Mid-LevelSenior
About the role
- Solve broadband tech-related queries over the phone.
- Support customers with technical questions and provide ownership of complicated issues.
- Schedule breaks and work flexibly to accommodate personal needs.
- Collaborate with team members to enhance customer service experience.
Requirements
- No specific experience required, but a naturally helpful and calm demeanor is essential.
- Ability to build relationships with customers.
Benefits
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Great team culture, meaningful support, and tailored training to help you build a lasting career.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
helpful demeanorcalm demeanorrelationship buildingcustomer servicecollaboration