Customer Service Advisor
BT Group
full-time
Posted on:
Location Type: Office
Location: Dundee • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,968 per year
Job Level
Mid-LevelSenior
About the role
- Support and guide our customers during the setup and first weeks of service with us.
- Help them when they have a complex technical or account issue, something that needs special attention.
- Deliver a brilliant, personal service in every interaction.
Requirements
- guiding our customers through their EE journey
- helping customers during the setup and first weeks of service
- resolving complex technical or account issues
- being the expert that customers need
- delivering a brilliant, personal service
Benefits
- A great starting salary of £26,968 plus incentives.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportguidanceproblem solvingcommunicationpersonal serviceexpertiseattention to detail