Senior Service Desk Analyst, French
BT Group
full-time
Posted on:
Location Type: Hybrid
Location: Budapest • 🇭🇺 Hungary
Visit company websiteSalary
💰 HUFNaN per year
Job Level
Senior
About the role
- Be the first point of contact for customer-reported technical issues and service requests
- Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets
- Keep users and internal teams informed with clear and timely updates
- Coordinate and escalate issues with technical resolver groups as needed
- Apply ITIL best practices and internal processes to deliver consistent quality service
- Maintain accurate documentation and follow-ups on all cases
Requirements
- Fluency in French and English (written and verbal)
- Excellent customer communication and interpersonal skills
- Problem-solving mindset and attention to detail
- Basic understanding of IT environments or willingness to learn quickly
- Flexible attitude to support rotating shift work
- Experience with network monitoring or troubleshooting (Nice-to-Have)
- Familiarity with Cisco technologies or certifications (Nice-to-Have)
Benefits
- Attractive monthly salary
- Cafeteria benefit – HUF 600,000/year
- Performance-based bonus
- Private health insurance (option to extend to family members)
- Home office & commuting allowance
- Discounted mobile packages for you and your family
- Nursery support and extended paternity leave (10+10 paid days)
- Hybrid working model – 3 days in office, 2 from anywhere
- Family-friendly policies and flexible schedules
- Modern, high-class office environment in Budapest
- Inclusive and supportive team culture
- Regular team events, sport activities, and wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network monitoringtroubleshootingITIL
Soft skills
customer communicationinterpersonal skillsproblem-solvingattention to detailflexibility