Senior Manager Transformation
BT Group
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Partner with the broader Change & Strategy Teams, programme teams, and key stakeholders to shape and deliver complex, enterprise-wide transformation initiatives.
- Use structured, hypothesis-driven thinking and strong analytical skills to diagnose challenges, define solutions, and drive execution.
- Be custodian of the key initiatives, translating strategic ambition into detailed Target Operating Model (TOM) blueprints.
- Co-create and govern TOM artefacts with stakeholders to ensure designs are practical, adopted, and aligned to BT’s strategic outcomes.
- Assess programme health and identify root causes of challenges or untapped opportunities using data-driven, customer-led analysis.
- Support or lead the design, mobilisation, and execution of Pan BT transformation initiatives.
- Build credibility and trust with senior leaders and cross-functional teams.
- Champion the transformation agenda, ensuring that change is embedded, sustainable, and delivers measurable outcomes.
- Mentor colleagues and share expertise to uplift transformation capability.
Requirements
- Extensive experience delivering large-scale, complex transformation programmes
- Proven track record of both programmatic execution and conceptualisation/solution design
- Experience gained within FTSE 100 or equivalent large, complex organisations and/or top-tier consulting
- Ability to execute complex delivery in line with strategic ambition
- Strong analytical and diagnostic skills, including data-driven and hypothesis-led problem solving.
- Strong customer focus and commercial acumen
- Ability to navigate complex interdependencies across business units, technology, and processes
- Expertise in designing and executing Target Operating Model Components (TOM)
- Financial modelling and business case development experience
- Proficiency in coaching and mentoring to elevate transformation capabilities
- Hands-on experience designing and implementing large scale transformation programmes
- Significant experience in a top-tier management consultancy and/or in-house delivery within a large, complex organisation
- Demonstrable track record in highly regulated or constrained industries (e.g., Financial Services, Energy, Pharmaceuticals, Telecommunications)
Benefits
- Annual On target bonus 15% (personal and company multipliers)
- Car allowance - worth £5500 a year, can be taken as cash)
- Private healthcare for you and your family
- BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
- Life Assurance
- Direct share scheme
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
- My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
- Discounted EE TV including TNT Sport and the NOW Entertainment membership
- Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
- 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
- Volunteering days so you can give back to your local community
- Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
transformation programmesprogrammatic executionsolution designanalytical skillsdata-driven analysishypothesis-led problem solvingTarget Operating Model (TOM) designfinancial modellingbusiness case developmentcoaching and mentoring
Soft skills
customer focuscommercial acumencredibilitytrust buildingchange managementsustainabilitymentoringcollaborationcommunicationstrategic thinking