Senior Service Reliability Engineer
BT Group
full-time
Posted on:
Location Type: Office
Location: Gurugram • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Delivers critical customer technical support for network, hardware, and infrastructure development.
- Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.
- Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.
- Defines the problem and develops system requirements and specifications.
- Prepares required documentation including program-level and user-level documentation; enhances existing software systems.
- Manages work and priorities through ticketing system and workflow.
- Collaborates with various stakeholders to remove project obstacles.
- Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
- Participates in the migration, basic configuration and rollout of new or upgraded hardware.
- Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.
- Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.
Requirements
- Delivers critical customer technical support for network, hardware, and infrastructure development.
- Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.
- Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.
- Defines the problem and develops system requirements and specifications.
- Prepares required documentation including program-level and user-level documentation; enhances existing software systems.
- Manages work and priorities through ticketing system and workflow.
- Collaborates with various stakeholders to remove project obstacles.
- Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
- Participates in the migration, basic configuration and rollout of new or upgraded hardware.
- Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.
- Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.
Benefits
- Flexible Working
- Rewards & Benefits
- Inclusion & Diversity
- Wellbeing explained
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network supporthardware developmentinfrastructure developmentsystems requirements analysissystems designcomputer programmingsystems testingquality assuranceconfiguration managementsystems documentation
Soft skills
collaborationproblem-solvingproject managementmeeting facilitationprioritization