Controller

• Contacting customers by telephone (preferred) or email, securing payment commitments, negotiating, encouraging preferred payment methods, and educating customers to improve payment patterns to minimise overdue debt.
• Investigating and resolving payment related queries in a professional, timely and quality manner.
• Escalating cash risks for intervention within BT and the customer’s organisation to avoid late payment/poor customer experience.
• Meeting set targets for cash collection/overdue debt, quality, and customer experience
• Making effective collections calls and negotiating for full or part payment where disputes/enquiries exist.
• Protecting and developing customer loyalty through the provision of an excellent service to our customers.
• Maintaining accurate and timely records of conversations/actions taken.
• Providing stakeholder reporting on key debt and cash opportunities.
• Adhering to all necessary S-Ox controls, Policy and Process requirements for Data Security and Financial controls.
• Portraying BT Managed Collections in a positive and professional image at all times.
• Providing cover for colleagues during periods of absence to ensure that key tasks are covered.
• Attending conference calls/meetings/1:1’s/forums when/where required.
• Supporting your colleagues, Line Manager and the wider Group Customer Billing & Assurance teams.
• Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information.

EE Credit Controller

Accounting Manager, Assistant Controller

Project Controller, Project Scheduler

Credit Controller