Engineering Manager

• Assess new in-life complex change requirements including impact upon existing service and infrastructure and provide technical concurrence.
• Ownership and implementation of configuration changes to the supported infrastructure.
• Attend customer change advisory board sessions, as necessary and provide guidance on technical areas.
• Primary technical customer and BT liaison for the in life contract, interfacing with the account team where necessary for complex change and strategic discussions.
• Attend service reviews remotely as required, and by exception in person at the supplier’s discretion.
• Engage in problem management providing support on technical issues.
• Provide matrix management of complex incidents. Managing complex incidents through to resolution via matrix managing other suppliers, 3rd parties and internal resolver groups as appropriate.
• Suggest changes to the supported infrastructure to continuously improve performance.

Network Engineering Manager

Infrastructure Security Engineering Manager