bswift

Service Delivery Manager

bswift

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Manage and provide technical guidance through the implementation of new client websites.
  • Continually update sites as requirements change.
  • Test client sites for quality assurance and track/monitor resolution of issues.
  • Partner with bswift teams (product management, development, call center) to meet client deliverables.
  • Create and obtain sign-off on Benefits Class Matrix, Requirements, Rates, Permissions, and Implementation Questions Log.
  • Research and resolve client inquiries related to system and process issues.
  • Train clients on system features and services through presentations and demos.
  • Test new and existing system functionality to ensure accurate client system configuration.
  • Respond to client questions and concerns about bswift products with prompt, research-based solutions.
  • Drive continuous process improvements by maintaining a deep understanding of internal systems.
  • Manage workflows for carrier and payroll feed setup and maintenance.

Requirements

  • 5+ years of direct client and/or associate/analyst experience preferred.
  • 2+ years of project management experience.
  • Solid technical background.
  • Proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality).
  • Strong written/verbal communication skills, with the ability to engage technical and non-technical personnel effectively.
  • Exceptional analytical skills and ability to use data strategically.
  • Demonstrated ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes.
  • High level of productivity, reliability, and attention to detail.
  • Passion for teamwork, client service, and achieving business results through problem-solving.
  • Bachelor’s Degree or equivalent combination of education and experience.
Benefits
  • Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness.
  • Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives.
  • Flexible Work Environment: Remote-first, office-friendly options.
  • Retirement Savings Plans: Employer-sponsored programs for financial security.
  • Professional Development: Career growth opportunities through training and resources.
  • Supportive Culture: Collaboration, open communication, and creative problem-solving.
  • Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementExcelVLOOKUPPivot Tablesquality assurancedata analysissystem configurationprocess improvementtechnical guidanceclient training
Soft skills
written communicationverbal communicationanalytical skillsattention to detailteamworkclient serviceproblem-solvingadaptabilityreliabilityproductivity