Implementation Delivery Lead – Channel Partners

bswift

Implementation Delivery Lead configuring and testing benefits administration solutions for bswift’s Channel Partner clients. Coordinating timelines, requirements, risk mitigation, training, and client support.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in benefits administration technology and HRIS platforms, with strong analytical, project management, and client relationship management skills. Proficient in configuring and testing system functionality while effectively communicating with both technical and non-technical stakeholders.

Highest-signal resume keywords

Benefits Administration TechnologyProject ManagementClient Relationship ManagementMicrosoft Excel ProficiencyImplementation Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits Administration TechnologyHRIS PlatformsPayroll SystemsSoftware TestingUATData Analysis TechniquesVLOOKUPsPivot TablesConfiguration TestingImplementation Processes

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProblem-SolvingAttention to DetailOrganizational Skills

Industry Keywords

Channel Partner ImplementationsEnrollment PlatformsEligibility ProcessesCarrier IntegrationsEDI FunctionalityHuman ResourcesBenefits AdministrationPayrollHR Technology

About the role

Key responsibilities & impact

Support the successful development, configuration, testing, and delivery of benefits administration solutions for Channel Partner implementation clients
Partner with the Implementation Leader to facilitate kickoff meetings, requirements discussions, and project status meetings
Manage implementation timelines, set expectations, anticipate risks, and communicate delivery schedules
Analyze client requirements and configure system functionality
Collaborate with Product Management, EDI, and other internal functional teams
Support validation of benefits class matrices, requirements templates, rates, permissions, field options, site text, data imports, and vendor file exports
Configure and test system functionality for accurate client setup
Assist with client training and education
Evaluate implementation processes and identify efficiency, quality, and client satisfaction improvements
Identify implementation risks and develop mitigation strategies
Coach and mentor Channel Partner implementation team members
Research, troubleshoot, and resolve client inquiries
Support testing and validation of enhancements and configuration changes
Triage and escalate client issues
Consult clients on best practices and recommend system or process improvements
Build and maintain strong client relationships

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent combination of education and professional experience
Minimum 3 years of experience in account management, client services, implementation, or related roles
Experience with benefits administration technology, HRIS platforms, payroll systems, or related software solutions
Strong written and verbal communication skills for technical and non-technical audiences
Excellent listening, problem-solving, and client relationship management skills
Ability to operate effectively and make sound decisions in a fast-paced, changing environment
Strong analytical and critical thinking capabilities
Ability to understand and manage complex business and technical concepts
Strong organizational skills, attention to detail, and project management capabilities
Advanced Microsoft Excel proficiency, including VLOOKUPs, Pivot Tables, and data analysis techniques
Ability to manage multiple priorities and deadlines while maintaining accuracy and customer service
Minimal travel may be required
Preferred: experience supporting Channel Partner implementations or benefits administration clients
Preferred: knowledge of enrollment platforms, eligibility processes, carrier integrations, and EDI functionality
Preferred: experience with software testing, UAT, and implementation methodology best practices
Preferred: professional experience in Human Resources, Benefits Administration, Payroll, or HR Technology industries

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
Performance-based incentives for most roles
Remote-first, office-friendly environment
Employer-sponsored retirement savings programs
Professional development opportunities, training, and career resources
Supportive collaborative culture
Mental health, financial planning, and wellness resources
Fun, flexible, and creative work environment
Opportunities for professional and personal growth